Thank you for shopping at Tyler The Creator Merch Shop US. We want you to be completely satisfied with your purchase. This Return and Exchange Policy outlines the terms and conditions related to returns and exchanges for products purchased from our online store. By placing an order on tylerthecreatormerchshopus.com, you agree to comply with the following guidelines. Please read them carefully.

Definitions

In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing and using the Tyler The Creator Merch Shop US website and complying with its terms and conditions.
The terms “The Company,” “We,” “Our,” and “Us” refer to Tyler The Creator Merch Shop US.
The terms “Party,” “Parties,” or “Us” refer to both the Client and the Company.
All terms are used interchangeably and relate to the offer, acceptance, and consideration of payment necessary to provide assistance to the Client in accordance with applicable laws within our jurisdiction.

1. Inspection Upon Receipt

Upon receiving your shipment, we strongly recommend that you:

  • Verify that you have received the correct product(s).
  • Carefully inspect the item(s) for any physical defects or shipping damage.
  • Report any damaged, defective, or incorrect items within 24 hours of the delivery date and time to be eligible for a replacement or exchange.

Please note that slight variations may occur between website mockups and the actual product received. Product descriptions and size guidelines are available on our website—please review them carefully before placing an order.

2. Return & Exchange Criteria

We do not accept returns or exchanges for preference-based reasons, including size, color, design, product type, or for items that have been used. We encourage customers to review all product details carefully before ordering. If an item does not meet your personal preference or fit expectations, a new order will be required.

2.1 Eligibility

You may be eligible for a return or exchange only if:

  • You received a defective, damaged, or incorrect item.
  • You comply with all conditions outlined in this policy.

If you wish to exchange an item for the same product, please contact our support team.

2.2 Non-Returnable Items

The following items are generally non-returnable unless received defective or damaged:

  • Items that have been used, washed, or altered.
  • Items without original packaging, tags, or accessories.
  • Limited edition or promotional items.
  • Customized or personalized items.

3. Return & Exchange Process

3.1 Contact Us

To initiate an eligible return or exchange, please contact our customer support team within 24 hours of receiving your order at:
📧 support@tylerthecreatormerchshopus.com

Please include your order details, a clear description of the issue, and supporting evidence such as photos of the damaged or defective product.

3.2 Return Authorization

Our support team will review your request and provide a Return Authorization (RA) number, if applicable. Do not send any items back without receiving an RA number.

3.3 Return Shipping

For approved returns or exchanges due to defects, damage, or incorrect items, we may provide a prepaid return shipping label or arrange a pickup. Please follow the instructions provided by our support team carefully.

3.4 Return Claim Approval

All returned items will be inspected upon receipt. To qualify for approval:

  • Items must be in original condition with original packaging, tags, and accessories.
  • Items must be securely packaged to prevent transit damage.
  • Returned items must reach us within 15 days of delivery.
  • The return package must include the original invoice with your name, address, and order ID.

Failure to meet these requirements may result in rejection of the return or exchange request.

3.5 Return Claim Processing

Once your return claim is inspected:

  • You will be notified that we have received your return.
  • You will be informed whether your claim is approved or rejected, with reasons provided.
  • If approved, your refund will be processed and credited to your original payment method within a specified number of days.

Please note: Customers are responsible for return shipping costs. Original shipping fees, customs duties, and import taxes are non-refundable.

4. Contact Us

If you have any questions or concerns regarding this Return and Exchange Policy, please contact us at:

📧 support@tylerthecreatormerchshopus.com

Our support team is always happy to assist you.

You can also reach us anytime through our Contact page, or learn more about who we are on our About Us page.